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Quality Assurance Department
Quality Assurance Department
Objective
Ensuring the quality of outputs (consultations, products), ensuring operational compliance with local and international standards, and continuously working to improve and develop procedures.
Main Duties and Responsibilities
- Developing and implementing quality management systems (such as ISO requirements) across all center activities.
- Conducting internal audits and controls to monitor quality and ensure compliance with standards.
- Monitoring and measuring performance indicators (KPIs) for various processes and proposing improvement plans.
- Working toward obtaining local and international accreditations for the center and its certifications.
- Collecting and analyzing customer feedback and utilizing it to improve services.
- Documenting standard operating procedures (SOPs) for the center’s core tasks and processes.